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Frequently Asked Questions

  • How do I place an order?
    All orders (other than catering orders) MUST be placed through our website by FIRST choosing either pickup or delivery than the item requested. If our system is having technical problems than please reach out to avlcharcuterieco@gmail.com.
  • How do I Inquire about catering an event?
    To inquire about us catering your event, please go to our "Grazing Tables" page and fill out our inquiry form. We will respond as quick as people between 24-48 hours. This time will vary based on our business hours and event times.
  • What is your refund policy?
    Our refund policies can be found under our "Policies and Refunds" tab.
  • What is the address of your pickup location?
    Provisions Mercantile (Biltmore Village) Located at 14 Lodge St, Asheville NC. Provisions Mercantile's Hours of Operations may differ due to Holidays. Please reference their hours on google or by calling them at (828) 505-0592.
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